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Cobl x Canny integration

Cobl watches Canny for feature requests from your accounts and for shipped items, and prepares the update or the deal reopening.

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What is Canny?

Canny is a customer feedback and roadmap tool. Product teams use it to collect feature requests on public or private boards, let customers vote and comment, link requests to accounts and their revenue, and publish a roadmap and changelog. Sales and success teams log requests on behalf of the accounts they manage.

What Cobl catches in Canny

Cobl watches Canny for the events that matter to your accounts and deals:

  • A prospect or a customer posts or votes for a feature request.
  • A request linked to an account moves to planned or complete.
  • A request blocks an open deal.
  • A shipped item answers a lost deal's objection.

What Cobl understands from it

Cobl links each request to the account and its open deals. A request on an open deal is a requirement. A shipped request is a reason to reconnect. A lost deal can come back when its missing feature lands.

What Cobl prepares for you

  • A message to the buyer when their request ships.
  • A suggestion to reopen a lost deal.
  • A requirement added to the deal when a request blocks it.

How the Canny integration works

Connect Canny to Cobl. Cobl matches each item to the right account and reads it next to the account's open deals and history.

Frequently asked questions

Does Cobl integrate with Canny?

Yes. Connect Canny to Cobl and it becomes one of the sources Cobl watches for your accounts and deals. When something changes, Cobl works out what it means and prepares the next step.

What Canny data does Cobl read?

Boards, posts, votes, statuses and the companies linked to each request. More on how data is handled sits on the security page.

What does Cobl do with what it finds in Canny?

Cobl links each fact to the right account and deal and prepares the next step. It reads Canny and does not change anything in it.

Which tools work with Canny in Cobl?

Cobl reads Canny together with your other sources, such as HubSpot, Linear and Slack. A fact from one tool is checked against the others, so each step starts from the full picture.